BPO Services Global Market in 2022

BPO Services Global Market in 2022

The BPO services market size is expected to reach from $2,163.80 billion in 2021 to $2,444.90 billion in 2022 at a compound annual growth rate (CAGR) of 13%. DesignRush reached out to experts to discover the most in-demand Software and BPO services in 2022. This could be the result of the companies revamping their activities and recovering from the COVID-19 effect and also the organizations and executives are accepting the work-from-home model and using project outsourcing as a method for helping their activities post-COVID. The software and BPO service market is expected to reach $3,862.50 billion in 2026 at a CAGR of 12.2%.

Aspects making the demand for the BPO service:

The shift of target from monopolistic business techniques to shared workload business culture is prodding demand for BPO for further developed outcomes and proceeded with progress. With remote working turning into a chance, BPOs are probably going to benefit a ton. First greater associations will depend on them and besides, they will be available to recruiting the best employees from the nation over or globe. The COVID-instigated pandemic has presented new typical and opened limits for BPOs.

Biggest organization have announced that “if work from home continues, they will revise salaries, recruit more skilled employees available in more affordable economies”. BPO deals processes are probably going to go with the same pattern and have workers that are more skilled and are available at a lesser expense.

Key Market Trends in BPO market:

Artificial Intelligence or AI is turning into an inexorably indispensable component in each industry and the outsourcing business is the same. Artificial intelligence is being utilized to automate many data entry and accounts payable processing bill handling and invoice management. Artificial intelligence soothes out this multitude of process by segregating and identifying information and even naturally filling in missing details.

BPO Market in AsiaPasific region:

The Asia Pacific shows amazing development all through the gauge period. The flourishing advanced economy with the appearance of client care innovations, for example, computerized chatbots produces expanding interest for committed client care. Members in arising economies of Asian nations are leveraging between associated business process outsourcing services to ensure nature of service and resulting upper hand. The locale is probably going to develop at an accumulated yearly development pace of more than 11% from 2022 to 2032.

India, China and Philippines are growing faster in BPO industry. They have low-cost talent pool in BPO and software industry. Companies from developed countries choose India, china and Philippines to outsource the business process outsourcing services.

Key Takeaways:

  • North America rules the BPO market to hold with a portion of the overall industry of over 3/5 ^th of the general market esteem.
  • Europe is the second biggest with a portion of the overall industry of mutiple/4 ^th of the worldwide portion of the overall industry.
  • By end-use, IT and Telecommunications represent more than 57% of the aggregate business process outsourcing (BPO) market value.
  • By administrations, demand for straightforwardness and expanded guidelines are driving organizations to normalize their F&A (Finance and Accounting) BPO exercises.

Competitive Landscape:

The serious scene of the business process outsourcing market centerson of fering different notable advertising strategies, innovative headways, consolidations, and acquisitions to extend their market ground.

  • In December 2021, Accenture (NYSE: ACN) has finished the purchase of Tambourine, an online business client experience office with grant winning abilities in cloud-based technologies in Japan.
  • In January 2022, Genpact Ltd, the BPO company documented on the New York Stock Exchange (NYSE), bought Milpitas, California-based data analytics firm Enquero Inc. in the ourteenth acquisition.

Key Companies

  1. Cognizant
  2. IBM Corporation
  3. Accenture Plc
  4. Concentrix
  5. Wipro Limited
  6. Genpact
  7. ADP Data Processing Inc
  8. EXL Service
  9. Invensis Technologies Pvt. Ltd.
  10. SunTec India


The growth of technology in the BPO market with detailed analysis as follows:


  • By Services
  • Human Resources
  • Knowledge Process
  • Finance & Accounting
  • Outsourcing Procurement & Supply Chain
  • Customer Services
  • Others
  • By End Use
  • IT & Telecommunication
  • Manufacturing
  • Banking, Financial Services, and Insurance (BFSI)
  • Retail
  • Others (transportation, education, government, and construction)
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