INBOUND (B to B)

Outsourcing inbound calls has a lot of advantages.

The mission of the Move Offshore is to assist you in the outsourcing of your project, in particularly of your client support. It is important to us to assist you from objectives forecasts to the operational implementation.

Here is the list of the services we propose :

PHONE SECRETARY 24/7

• Answering all your incoming calls
• Note the main information of the call : phone number, name of the caller and subject
• Notify you from all mails, faxes or SMS received
• Filter and transfer the incoming calls on your mobile or secondary phone line, depending on a predefined scenario (urgent calls, prospects, V.I.P.)
• Invoices on a minutely basis
• Optional : management and administration of your meetings

CUSTOMER SUPPORT, HOT LINE / INTERNET WEBSITE SUPPORT

You are planning to outsource your Hotline? We are the ideal partner; we can receive all your incoming calls, from voicemail to technical problem:

• Phone troubleshooting
• Multi-criteria Filtering
• Frequently Asked Questions
• Crisis management

We have been working in the following sectors: Elevator, transport, IT and online products, medical, pharmacy, agro-alimentary, security etc,