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Outsource Inbound Contact Center Services

Outsourcing your inbound contact center comes with plenty of advantages

The mission of Move Offshore is to assist you with the offshoring of your customer contact center project.

Here is an overview over the services we provide:

PHONE SECRETARY 24/7

This functions essentially as a virtual receptionist.

  • Answering your incoming calls
  • Noting down relevant information: Phone number, name of the caller, and subject matter
  • Notifying you about emails, faxes, or SMS received
  • Filtering and transferring incoming calls to your mobile or secondary phone line as required and based upon a predefined set of scenarios (urgent calls, prospects, VIPs, etc.)
  • Invoices down to the minute
  • Optional : Management and administration of your meetings

CUSTOMER SUPPORT, HOT LINE / INTERNET WEBSITE SUPPORT

Are you planning to outsource your hotline? Then we are your ideal partner; we can receive all your incoming calls, from voicemail to covering technical problems:

  • Phone troubleshooting
  • Multi-criteria Filtering
  • Frequently Asked Questions
  • Crisis management

We have been proudly working across the following sectors: Elevator, transport, IT and online products, medical, pharmacy, agro-alimentary, security, etc.

Frequently Asked Questions :

How do you handle urgent calls or specific client categories like prospects and VIPs?

We tailor our services to your needs, filtering and transferring incoming calls to your mobile or secondary phone line as required. By doing so, we can prioritize your urgent calls from prospective clients and VIPs.

Which industries do you provide customer support and hotline services to?

Our broad range of expertise helps us cater to a wide range of sectors, including, but not limited to:

  • Transport
  • IT
  • Medical
  • Security
  • Real Estate
  • Ecommerce
  • Agro-food

Can your company manage and administer my meetings?

Yes. Beyond managing incoming calls and providing customer support, we offer optional services like managing and administering meetings. We aim to provide a comprehensive solution for all your inbound contact center needs.