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Our office based in Chicago (Illinois) is responsible for all administrative and sales related tasks. To manage our Indian operations, we count on American and European Managers living permanently in Chennai. If you have any issues or questions you can directly call them and they will make the necessary changes right away. That's the beauty of our call center.


Operations in Chennai (India)

Our facilities in Chennai (India) are placed in one of the best world IT Park. We benefit from the best connectivity and power supply of the country.


Carpet Area

  • Built up Space of more than 7,000 Sq. Ft.
  • Adequate Storage Area with full Security.

Equipment

  • Over 80 Work Stations connected to high-speed Internet and VOIP lines
  • 3 redundant leased lines to ensure a non stop 24/7 connectivity
  • Printers: Laser Jet, Desk Jet
  • Locked Doors 24x7x365 / Swipe cards + controlled admittance
  • Power: Complete and fully tested UPS environment including both battery and fuel generator back-up power
  • Close Circuit TV
  • Fire Alarm

Technology

  • Stratasoft and TeleDirect dialing systems
  • Private Secure Networking, VPN, Firewall, HIPAA Compliant
  • Genesys CTI Framework, Periphonics & Voice Genie IVR
  • Hub & Spoke Architecture / Networked PBX Infrastructure
  • Redundant Cisco PIX Firewalls
  • Redundant Cisco Core Switch Platforms
  • Cisco IDS Blade Technology
  • Cisco Firewall Blade Technology